Benefit from our excellent shipping and delivery service.

• Legal shipping to all EU countries
• Discreetly packaged
• Free delivery from €40 (with Track & Trace)
• 100% Money back guarantee

Discreet packaging

We offer discreet packaging — nothing on the package shows what’s inside:

• Packaging without company logos or recognizable branding
• Neutral shipping labels with no specific product mentions
• No indication of the contents on the outside of the package

Note: If you prefer not to have your name on the package, please leave a note at checkout (after entering your contact and address details). We advise against this, as it may appear suspicious and increase the risk of the package being seized. Which means that if this happens, we won’t cover the cost of a new delivery.

100% Money Back Guarantee

No need to worry about your package arriving – our 100% money-back guarantee ensures fully protected, risk-free shipping. In the rare case that your package is intercepted, we’ll send a replacement or refund your full purchase amount.

Note: Our EU delivery guarantee does not apply to Malta, Cyprus and the Canary Islands. Additionally, it does not apply if you choose not to have your name on the package, as this increases the risk of the package being stopped or confiscated.

Delivery times by country

Deliveries to EU countries typically arrive within 3 to 7 business days. While we strive for timely delivery, we cannot guarantee specific arrival times as we rely on an external delivery service.

You can track your shipment using the track & trace information we provide once your package has been shipped. While delivery times are usually accurate, there may be occasional delays.

If several days pass and you notice there is no progress in the track & trace, please don’t hesitate to contact us at info@awake-shop.com.

• Austria: 4-5 working days
• Belgium: 1-2 working days
• Bulgaria: 5-6 working days
• Croatia: 4-5 working days
• Cyprus: 7-9 working days
• Czech Republic: 4-5 working days
• Denmark: 3-4 working days
• Estonia: 5-6 working days
• Finland: 5-6 working days
• France: 3-4 working days
• Germany: 1-2 working days
• Greece: 8-10 working days
• Hungary: 4-5 working days
• Ireland: 6-7 working days
• Italy: 4-5 working days
• Latvia: 5-6 working days
• Lithuania: 5-6 working days
• Luxembourg: 3-4 working days
• Malta: 7-9 working days
• Netherlands: 1-2 working days
• Poland: 4-5 working days
• Portugal: 5-6 working days
• Romania: 5-6 working days
• Slovakia: 5-6 working days
• Slovenia: 5-6 working days
• Spain: 4-5 working days
• Sweden: 4-5 working days

Delivery Policy

• Neutral/anonymous packaging: Yes
• Replacement for packages seized by authorities: Yes*
• Number of delivery attempts: 2
• Tracking available: Yes, you’ll receive a seperate mail with Track & Trace
• Signature required: No
• Insurance provided: Yes
• Delivery to packing stations: No
• Delivery to PO Boxes: No
• Delivery service: Local postal services

*With the exception of cases outlined in the 100% money-back guarantee.

Discreet delivery – Prefer your name on the package?

During the holidays, our shipping partners experience a high volume of packages. This can result in delays, especially with international deliveries. We will keep you informed of any delays caused by network congestion.

Complaints – Is there something up?

If something didn’t go as planned, we recommend you email us with a description fo the situation at: info@awake-shop.com. 

Returns – Unfortunately, not possible!

Since we work with fresh products, you cannot return these products. 

Ahh. I have provided the wrong delivery address!

Accidentally enter the wrong delivery address? Then please contact us right away. We will try to change the order for you.

Contact – Need assistance? 

We do our utmost for you as a customer. This means that you can easily contact us when you have any questions. You can reach us at: info@awake-shop.com. We try to respond as quick as possible.